Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles all payments and refunds.
14-day refund
ArkheRack has no trial version, so we want you to buy with confidence. If it isn’t right for you, you can request a full refund within 14 days of purchase, even if you have already activated your license.
How to request a refund
Contact us at support@arkhe-studios.com with your order number. You can find it in the receipt email from Paddle. You can also request a refund directly from Paddle through the link in that same email.
Please tell us briefly why it didn’t work for you. It’s optional, but it helps us improve the plugin. If the problem is technical, we may be able to fix it before you decide.
What happens after a refund
The refund goes back to your original payment method. It usually takes 5 to 10 business days to appear, depending on your bank.
Your license is deactivated on all computers and can no longer be used.
Any plugins you exported with ArkheRack stop working under that license.
After 14 days
Purchases made more than 14 days ago are final and not eligible for a refund, except where the law in your country requires otherwise.
Exceptions
We may decline a refund in case of abuse, such as repeated purchases and refunds of the same product.
Contact
Arkhe Studios · support@arkhe-studios.com · Chile.